Markets Occupations Customer Service Representatives

Customer Service Representatives — Employment

Occupation metric · SOC 43-4051 · Office & Administrative Support · BLS OEWS · Annual · National

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Latest reading May 2025

2.60M −4.78%down YoY
Atlanta
59,990 May 2025

Employment · BLS Occupational Employment and Wage Statistics (OEWS) · National · May 2021 – May 2025

Customer Service Representatives — Employment, National. 5 observations from May 2021 to May 2025.
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What's happening with Customer Service Representatives

Employment for Customer Service Representatives in the U.S. is 2,595,750 (May 2025), down 4.78% from a year earlier. Median annual pay is $44,770.

Source: BLS OEWS · May 2025

Answers draw on jobgetr.ai market data. Every answer names its source and data period.

Key Stats

Latest2,595,750 personsMay 2025
Prior Year2,725,9302024
Year Change−4.78%downYoY
3-Yr Change−9.86%downsince 2022
Office & Administrative Support17,753,430May 2025
All Occupations155,495,730May 2025
Atlanta Reading59,990May 2025
Observations52021 – 2025
SOC Code43-4051
Occupation FamilyOffice & Administrative Support43-0000

Other Measures for Customer Service Representatives National

Median Annual Pay $44,770 +4.53%up YoYMay 2025
Mean Annual Pay $46,590 +2.67%up YoYMay 2025
P10 Pay $31,750 +3.45%up YoYMay 2025
P25 Pay $36,870 +2.50%up YoYMay 2025
P75 Pay $51,780 +3.27%up YoYMay 2025
P90 Pay $63,590 +1.37%up YoYMay 2025

Job Economy Report the market around this measure · National

All Occupations — Employment

155.5M
+0.85%up YoY

benchmark · National

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See how hard customer service representatives will be to hire, from the market conditions jobgetr.ai publishes nationally.

  • Compensation the published pay distribution, 10th to 90th percentile
  • Demand employment and its change from a year earlier
  • Employment concentration jobs per 1,000 and the location quotient
  • Atlanta vs. national the same measures side by side where Atlanta publishes them
  • Hiring conditions market-wide openings, hires, quits and layoffs

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Performance Overview change over each horizon the series supports

Employment · 1 Year

−4.78%down

May 2025

  • Office & Administrative Support −2.55%down
  • All occupations +0.85%up

Employment · 3 Year

−9.86%down

since 2022

Data & Methodology

Source BLS Occupational Employment and Wage Statistics (OEWS)
Dataset bls.oews
Reference Period May 2025
Frequency Annual
Seasonal Adjustment Not stated
Geography National
Unit persons
Metric ID bls.oews.employment.soc_43_4051
Observations 5
Last Fetched moments ago
SOC Code 43-4051
Role Page Customer Service Representatives
Description Source O*NET 30.1 Database (O*NET-SOC 43-4051.00)

This page includes information from the O*NET 30.1 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. JobGetr has not modified the occupation description.

National is the default geography. Atlanta Beta covers msa:12060 only.

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